Loader

Frequently Asked Questions (FAQs)

Q
I would like to make an appointment with one of your specialist centres, how can I go about doing it? 
A
For appointments, please call our 24-hour appointment hotline at 6311 1222 or email us.


Q
I would like to make an appointment with a Raffles Medical Clinic, how can I go about doing it?
A
Please click here for a list of our clinic locations, operating hours and contact details
Q
There is an issue with my bill. Who can I be in contact with?
A
Our colleagues at the Business Centre will be able to assist you. Please click here for more information.


Q
Will direct billing be available? How do I go about doing it?
A
Yes, direct billing arrangement is available for members of insurance and assistance companies with whom we have contracts.  Please click here for more information. 


Q
I need to make an insurance claim. How can I do it?
A
If you are making claims from your insurance company and/or require a medical report, please inform your specialist or give the insurance claim form to the clinic nurse prior to your admission.
If you are admitted, please inform your specialist or the ward nurse. Charges will be applicable for the issuance of medical reports.
Please click here for more information.
Q
 I am keen to join the Raffles Medical Group. Where can I send my resume to?
A
For applications, you may submit them using this form. You might also want to read up some on some application tips before submitting your resume.


Q
What are the current available positions with Raffles Medical Group?
A
Please click here for the current positions available with Raffles Medical Group.


Q
I am keen for an internship with Raffles Medical Group. How do I go about doing it?
A
For internship opportunities, please download and complete this form. Afterwhich, email the completed form and your reusme to us.

Raffles Medical Clinics are located island-wide. Please click here for a list of our clinic locations, operating hours and contact details.

Q
I would like to enquire about services by Raffles Medical Clinics. Who can I get in touch with?
A
You may get in touch with us at our 24-hour general enquiry hotline at 6311 2222 or drop us an email.
Alternatively, if you wish to get in touch with one of our clinics, please click here for a list of our clinic locations, operating hours and contact details.
Q
 What is the cost for consultation with a specialist?
A
Please give us a call at our 24-hour hotline at 6311 1111 or drop us an email


Q
What are the available wards and the charges?
A
Please click here for more information. Alternatively, please give us a call at our 24-hour hotline at 6311 1111.


Q
I would like to deliver my baby at Raffles Hospital. What are the charges like?
A
​Please click here for more information on delivery. Alternatively, please give us a call at our 24-hour hotline at 6311 1111.
Q
My company’s insurance taken care by Raffles Health Insurance. I would like to find out more on the type of health check services that are insured.
A
Please give our Corporate Services colleagues a call at 6812 6688 or drop us an email.
Q
Do you have a contact or email that I could send my feedback to?
A
Please give a call at our 24-hour hotline at 6311 1111 or drop us an email.
Q
What are the health screening packages available?
A
We have a range of packages to cater to different needs: Raffles Essential and Enhanced Health Screening packages are available at our network clinics located island-wide and Raffles Health Screeners.

Do note that prior appointment is needed.

For enquiries and to make an appointment, please call our 24-Hour hotline at: 6311 2222 for Essential packages & 6311 1222 for Enhanced packages

Q
Can I have add-on options for my health screening package?
A
Yes, you may. Please inform our staff when you make your appointment.

Q
What do I need to bring along for my health screening?
A
You will need to bring along documents such as your NRIC/passport for verification purposes. Please click here for more information.

Q
What do I need to prepare beforehand?
A
There are a number of areas which you can help us with before your health screening takes place. Please click here for more information.

Q
What can I expect during my health screening?
A
To help you have a better idea of the process, we have prepared two short videos:
a) Preparing for Your Screening
b) During and After Your Screening

Alternatively, please give us a call at 6311 2222 for queries on Raffles Essential Packages or 6311 1222 for queries on Raffles Enhanced Packages.

Q
I would like to visit Raffles Hospital for medical services. How can I go about doing it?
A
Please visit here for more information and commonly asked questions regarding International Patient Services.
Q
Where can I find more information regarding Raffles Medical Group’s financial results?
A
Please visit here for more information and commonly asked questions regarding our financial matters.
Q
I would like to have my pre-employment health check done. Where can I have it conducted and do I need an appointment?
A
Our network of clinics provides health check-ups for pre-employment, insurance, applications for tertiary education, immigration, certification of fitness for sports activities or to meet statutory requirements.
No appointment is required except for insurance check-ups. For insurance check-up, please check with your nearest Raffles Medical Clinic for an appointment. Click here for a list of our clinic locations, operating hours and contact details.
For group check-up arrangements, please contact our Corporate Services Executive at 6812 6688 or drop us an email

Q
What do I need to bring along for my health check?
A
Please bring along your NRIC/Passport or Employment Pass and the official request letter (if any). Click here for more information.

Q
What will the cost for my health check be?
A
As there are various types of health checks, it will be best to call up your preferred Raffles Medical Clinic to check. Click here for a list of our clinic locations, operating hours and contact details.

Q
What is the average waiting time for my health check report?
A
It will typically take around one to two weeks.

Q
I have yet to receive a call regarding my health check report. It has been more than two weeks!
A
Your health check report could be delayed due to a number of reasons. We would recommend you to call up the clinic which you visited to check on the status.
Click here for a list of our clinic locations, operating hours and contact details.
Q
 What is the cost for basic vaccinations?
A
All our Raffles Medical Clinics provide immunisation programmes to protect you and your loved ones. For the types of immunisation programmes available, please visit our website.
As the quantity might be limited, please give your preferred Raffles Medical Clinic a call to check on the availability. Click here for a list of our clinic locations, operating hours and contact details


Q
I would like to have a mammogram screening conducted. Where can I get it done at and how much does it cost?
A
Our medical centres at Raffles Holland V, Marina Bay Financial Centre (MBFC) and Shaw Centre will be able conduct the screening. Consultation with a doctor is required before the test can be ordered
For appointments and enquiries, please give our centres a call:

Marina Bay Financial Centre
12 Marina Boulevard, Tower 3, #17-05, Singapore 018982
Tel: 6636 0390

Shaw Centre

1 Scotts Road, #04-09 to 14, Singapore 228208
Tel: 6838 0080

Raffles Holland V
118 Holland Avenue, #05-02/03/04, Singapore 278997
Tel: 6250 1411


Q
I would like to have a Pap smear test conducted. Where can I get it done at and how much does it cost?
A
You can visit our Raffles Medical clinics to do your Pap smear. Consultation with a doctor is required before the test can be ordered. Do call the clinic to check should you have a preferred doctor and to make an appointment. For more information, please contact any Raffles Medical Clinic.
Click here for a list of our clinic locations, operating hours and contact details.

Can’t find an answer to your query? Give us a call at our 24-hour hotline at 6311 1111 or drop us an email.