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Patient Information

Visiting Raffles Medical for the first time

If you are visiting Raffles Medical for the first time, we ask that you arrive 15 minutes before your appointment to fill out paperwork. Please bring your ID or Passport and insurance card and be prepared to answer some brief health history questions.

Any co-pays and or costs not covered by your insurance are expected at the time of service.

Direct Billing

Direct Billing is available at our clinic. Please speak to one of our friendly Customer service team about the direct billing options available to you.

How to Make an ​Appointment

Raffles Medical has an appointment hotline. Call one of our friendly customer service team to find the best day and time for your visit.

Cancellation Policy

Physiotherapy and psychology.

Telemedicine

Telemedicine is available to our patients. To find out if telemedicine is for you, visit our telemedicine page.

For returning patients, please arrive 5 minutes before your scheduled appointment time to check in.

Any co-pays and or costs not covered by your insurance are expected at the time of service.

Direct Billing

Direct Billing is available at our clinic. Please speak to one of our friendly Customer service team about the direct billing options available to you.

Telemedicine

Telemedicine is available to our patients. To find out if telemedicine is for you, visit our telemedicine page.

The Raffles Medical membership is specially designed to give patients and clients privileged access to Raffles Medical clinics in China. To meet the varied needs of our patients, four tiers of plans are available in China:

For an annual fee these memberships offer privileged access to international doctors and senior doctors for routine clinic services and medications during normal clinic hours.

To enroll in a clinic plan or for more information, please contact your nearest China Raffles Medical clinic.