Customer Care Officer (Call Centre Permanent Night Shift)

  • Company:Raffles Hospital
  • Department:Call Centre
  • Function:Ancillary and Support
  • Location:Singapore
  • Date posted:January 15, 2021

Job Responsibilities

  • Attend to phone and email enquiries on Raffles Hospital, Raffles Medical healthcare products and services, and insurance related matters of Raffles Health Insurance
  • Assist with appointment scheduling at Raffles Specialist Centre clinics.
  • Assist expatriate patients with their phone communication needs.
  • Assist with LOG enquiries
  • Provide accurate information to policyholders/clients via various communication channels
  • Feedback on areas of concerns and champion improvements
  • Maintain close working relationship with internal and external stakeholders
  • Abide by standards and guidance set out in SOP
  • Any other duties and projects assigned by Supervisor

Job Requirements

  • Diploma holders with at least 2 years of Customer Service or call centre experience or insurance experience
  • Entry level candidates and diploma holders with no prior work experience are also welcomed to apply.
  • Excellent active listening and verbal communication skills.
  • With a positive learning attitude
  • Customer-focused and a genuine passion for engaging with people.
  • Permanent night shift of a 24/7 call centre including weekends and public holidays

Contact Raffles Medical Group

Make an enquiry if you require more information.

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