Customer Care Officer

  • Company:Raffles Hospital
  • Department:Call Centre
  • Function:Flexible Workforce
  • Location:Singapore
  • Date posted:December 15, 2020

Job Responsibilities

  • Responsible for day to day operation of a Call Centre and perform follow up action when required
  • Provide accurate information to policyholders/clients in relation to their policies
  • Address policyholders/clients enquiries via email/phone
  • Ability to handle incoming and outgoing all voice-based telecommunication in the call centre
  • Close working relationship with Claims and Clinic Management and related teams to ensure seamless coordination of patient care
  • Carry out monthly monitoring and coaching for staff to ensure consistent and excellent level of service is delivered
  • Prepare and compile monthly performance report and analyzing data for performance improvement
  • Adhere to all company policies, procedures and business ethics codes
  • Achieve positive customer experience
  • Keep up to date with products, services and procedures in the organisation and department

Job Requirements

  • Diploma in any discipline
  • At least 2 years of relevant customer service/call centre experience
  • Polite, tactful and friendly
  • Open to work shifts (rotate between 8.30am to 6.30pm and 10.30am to 8.30pm)
  • Good communication skills and takes initiative
  • Able to work well independently and in teams

Contact Raffles Medical Group

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