Your Hospital Stay

Your specialist has recommended hospitalisation for you. If you are scheduled for surgery or procedure, you could be admitted either a day before or on the day of surgery.

 

 

 

 

Watch this video to find out about the admission process and facilities at Raffles Hospital.

 

 

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Learn about the nursing services provided by the medical team during your hospitalisation stay in this video.

You can select from any of the following room types:

• Raffles/Victoria Suite

• Ophir/Nicoll Suite

• Executive Suite

• Deluxe Room

• Single Bed Room

• 2-Bedder Room

• 4-Bedder Room

• 6-Bedder Room

Should you wish to be transferred to a different room type, this can be arranged subject to availability. You may make your request through the nurse in your ward.

You will be provided an estimate of the hospital bill prior to your admission/surgery. This estimation is based on a statistical average of hospital bill sizes of past admissions, and for a standard procedure barring any complications. Your actual hospital bill may vary from the estimated bill size depending on the individual circumstances such as severity or complication of your medical condition, investigation, treatment, and length of stay.

Room Rates at Raffles Hospital

Please proceed as advised in the Admission Letter to the Business Office at:

• Level 7 (Day Surgery)
• Level 8
• Level 9

Please bring the following for registration:

• Admission Letter
• Identification Documents 

1. NRIC
2. Birth Certificate (if under 15 years old)
3. Passport & FIN card (for foreigners only)

• Identity Cards of Medisave Account Holders whose Medisave accounts will be usedto pay the bill. (Account holders should be present).
• Deposit required for admission as indicated on the Financial Counselling Form 
• Letter of Guarantee must be submitted to our Business Office for direct billing to your employer or insurance company

• All X-Ray/Ultrasound/CT/MRI Scan Films or CDs
• Loose and comfortable clothing
• Do not bring valuables (jewellery, excessive amounts of cash) 
• Avoid using make-up, perfume, deodorant or lotions. All make-up , nail polish and lotions should be removed prior to treatment
• Avoid wearing contact lenses; wear glasses instead

You will be required to make payment on the day of admission during the registration. The amount payable upon admission is indicated on your Financial Counselling Form. Payment may be made in cash or via NETS or credit cards.

If your hospitalisation is covered by your employer or insurance company, a Letter of Guarantee from the employer or insurance company must be presented upon admission. Any Letter of Guarantee from a company or insurance company which does not have direct billing arrangement with the Hospital is subject to acceptance by the Hospital.

Fasting

If your procedure requires fasting, do not eat or drink anything before surgery for a time period as advised by your specialist. This includes water, coffee, any other fluids, hard candy, chewing gum and tobacco. If you eat or drink, your surgery may need to be delayed or rescheduled.

Smoking and Alcohol

Do not smoke or drink alcohol 24 hours prior to surgery.

Medications

Medications are to be taken in the morning on the day of your surgery as per instructions given by your specialist.

Generally, medicine for your heart, high blood pressure and asthma should be taken with a sip of water (no other liquids) prior to your surgery and before arriving at the hospital, unless instructed by your specialist.

Feeling Unwell

Please notify your specialist if you develop a cold, persistent cough, fever or any other health-related problems prior to the surgery.

Pre-Operative Instructions

Please follow the pre-operative instructions that are given to you by your specialist or nurse.

Surgery Experience Video

To better understand the surgery experience, you may watch the video on Youtube.

If admitted, please ensure that an adult is accompanying your child during the hospital stay.

Orientation

As you settle in, our staff can assist to orientate you to the ward and its facilities.

Wrist Identification Band

A white wristband with your name, NRIC and ward number will be given to you. A red wristband will be used if you have a drug allergy. Please wear it at all times while in the Hospital as it will enable our staff to confirm your identity for care purposes.

Daily Ward Routine

The routine in the ward will include activities such as ward rounds by doctors, medication dispensing, meals and bedtime. In addition, activities such as laboratory test, x-ray, treatment and other procedures will take place when required.

Patient’s Own Medication

To ensure your safety and therapeutic effectiveness, please do not bring your own medications, or self-administer your own medications during your stay in hospital. Please take only the medications given to you by the nurse, and take them promptly when served.