Raffles Connect Teleconsultation

Video consultation is suitable for anyone above 2 years old and seeking treatment for non-emergency illnesses. Please note that a patient’s user account is unique, and cannot be used by another person.

For patients below 16 years old, please ensure you have a parent / guardian (who must be at least 21 years old) present with you during the video consultation. The guardian has to show his/her valid ID (eg. NRIC, passport, etc) to the doctor at the start of the teleconsultation.

To begin, download Raffles Connect on the app store or google play, create an account and select “Video call a doctor”

Conditions suitable for video consultation include

• Headaches and migraine
• Fever, cold and flu
• Diarrhoea and constipation
• Cough and sore throat
• Rashes and skin irritation

Conditions that require emergency medical attention are not suitable for video consultation.

Conditions that require emergency medical attention are NOT suitable for video consultation.

• Visual disturbances
• Dizziness
• Chest pain
• Breathing difficulties and asthma
• Abdominal pain with fever
• Diarrhoea with black stools
• Fever for more than 3 days
• Urinary or bowel incontinence
• Pregnancy complications
• Any injuries
• Bleeding from any wounds / injuries
  First consultation for chronic illnesses

The medication will be delivered to your address within 5 hours of the teleconsultation (after confirmation of payment). We seek your patience and understanding if the delivery is delayed due to unforeseen circumstances, such as delays arising from traffic conditions and / or other factors.

Please note that the delivery will be fulfilled by a third-party courier service and you will be contacted by our courier vendor to provide a PIN code (which will be sent to you via Whatsapp) in order to receive the medication from the courier.

Payment is made via the app (using your credit / debit card or e-wallet) after completion of the video consultation. A receipt will be emailed to you.

Issuance of a medical certificate is at the doctor’s discretion. You can access an electronic copy of your MC in the app.