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Raffles Connect is a healthcare platform that offers you a full continuum of health services. With the app, you can video consult a Raffles Medical doctor, make medical appointments, stay updated with your personal records and purchase health supplements and services. What’s more, through the “Health Advisor” you can also be empowered with the know-how of staying healthy and get tips on preparing for your next overseas trip.

Services Offered

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24/7 Video Consultation with a Raffles Medical doctor

  • Skip the queue in the clinics and consult our doctors from wherever you are.
  • Delivery of medication to your doorstep
  • Issuance of medical certificates and referral letters*
  • *At doctor’s discretion.
    Terms and conditions apply.

Get Started

Reaching a Raffles doctor is easy!

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Download
Raffles Connect.

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Create and verify
your account.

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Select "Video Call A Doctor" & get connected!

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Manage Appointments

Search for a doctor and make an appointment

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Health Folder
(for corporate customers with MediAccess)

Easy access to your coverage details and claims

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Personalised
Health Advisor

Get updated with the latest health advisories, or read up on health topics that interest you

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Shop Online

Select supplements, health screening and vaccinations online

Raffles Connect ​is available for download on App Store and Google Play.

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Frequently Asked Questions

Who can use video consultation on Raffles Connect?
Video consultation is suitable for anyone above 2 years old and seeking treatment for non-emergency illnesses. Please note that a patient’s user account is unique, and cannot be used by another person.

For patients below 16 years old, please ensure you have a parent / guardian (who must be at least 21 years old) present with you during the video consultation. The guardian has to show his/her valid ID (eg. NRIC, passport, etc) to the doctor at the start of the teleconsultation.
How do I connect to a Raffles Medical doctor?
To begin, download Raffles Connect on the app store or google play, create an account and select “Video call a doctor”
What are the common conditions that are suitable for video consultation?

Conditions suitable for video consultation include

  • Headaches and migraine
  • Fever, cold and flu
  • Diarrhoea and constipation
  • Cough and sore throat
  • Rashes and skin irritation

Conditions that require emergency medical attention are not suitable for video consultation.

What conditions are not suitable for video consultation?

Conditions that require emergency medical attention are NOT suitable for video consultation.

  • Visual disturbances
  • Dizziness
  • Chest pain
  • Breathing difficulties and asthma
  • Abdominal pain with fever
  • Diarrhoea with black stools
  • Fever for more than 3 days
  • Urinary or bowel incontinence
  • Pregnancy complications
  • Any injuries
  • Bleeding from any wounds / injuries
  • First consultation for chronic illnesses
How do I get my medication after consultation?
Your medication will be delivered to your address by a courier service. To receive the medication, you will have to verify your identity by presenting your identification card. Upon delivery, please acknowledge receipt of your medication in the app.
How do I make payment?
Payment is made via the app (using your credit / debit card or e-wallet) after completion of the video consultation. A receipt will be emailed to you.
Will I be able to receive a medical certificate (MC)?
Issuance of a medical certificate is at the doctor’s discretion. You can access an electronic copy of your MC in the app.

For more information, please refer to the FAQ in Raffles Connect app.