phone-header
Raffles Connect

Manage
Your Time

Get your personal queue number before reaching the clinic.

What is Raffles Connect eQueue?

Raffles Connect eQueue is an in-app function that:

icon-live

Provides live updates of waiting time at Raffles Medical clinics, islandwide.

icon-queue

Allows patients to get a queue number first, from wherever they are.

icon-seamless

Offers a seamless patient experience from selecting their preferred Raffles Medical clinic, to getting an eQueue, consultation and completing their visit at the clinic.

Getting an eQueue helps you to cut down on waiting time in the clinic. After your arrival in the clinic, you will also get live notifications on the various touchpoints of your clinic visit.

How to get an eQueue number

Step 1

Getting an eQueue is easy! You will first need to have the Raffles Connect  app, and create an account for yourself.

Get Started

Step 2

Select “Visit a Raffles Medical GP Clinic” on the main page of the app

Step 3

Select the Raffles Medical clinic nearest to your location / you wish to visit, and request for an eQueue number.

Step 4

You will be given your unique QR code to scan upon arrival at the clinic.

Upon Arrival at the Clinic

Look for the Raffles Connect QR code scanner at the clinic, and scan your QR code.
Upon scanning your QR code, you will receive notifications about what you should do next:

phone-step5
icon-registration

Registration

Present your identification documents at the clinic counter to complete your registration.

icon-consultation

Consultation

The doctor is ready to see you now.

icon-dispensary

Dispensary

After you have completed your consultation, you will receive an in-app notification to collect your medication and complete the visit.

Powered by: logo-drworld

logo-moh-sandbox