COVID-19 Tests

Yes you can request to take a COVID-19 polymerase chain reaction (PCR) swab test voluntarily from 1 December 2020.

Costs of the COVID-19 tests are available on the Raffles Connect app.

You can book a COVID-19 tests via the Raffles Connect app which is free for download for via iOS and Google Play stores.

Note that you must download the latest version of the app, version 3.5.0 and above in order to do so.

You can make payment via credit or debit card on Raffles Connect.

No you do not, all appointments will be booked through the Raffles Connect app. After successful purchase of the COVID-19 tests and booking of appointment, a confirmation email with details of your appointment will be sent to your email.

48 hours before your appointment, a reminder will be sent via SMS to you.

From 1 December 2020, there is no eligibility criteria for taking a COVID-19 test.

Please bring along your identity card or passport.

If your swab test is for travel purposes, please bring along your passport and have your flight details on hand.

There are no subsidies for COVID-19 tests for travellers – leisure or business. For voluntary testing there are also no subsidies.

COVID-19 tests results for COVID-19 PCR and COVID-19 Serology (IgM) will be available within 24 – 36 hours of the administration of the respective test.

For the COVID-19 Antigen Rapid Test the results will be available within 15 minutes of administration.

This turnaround time includes public holidays and weekends.

COVID-19 test results will be sent to the individual’s email address provided.

If you take the COVID-19 PCR and the COVID-19 Serology (IgM) test at the same time the results will be shared together.

For the COVID-19 Antigen Rapid Test, results will be available within 15 minutes of administration.

The COVID-19 PCR swab tests directly detect the presence of the COVID-19 antigen in an individual and detects active COVID-19 infections. This is the globally accepted test standard for COVID-19.

The COVID-19 Serology (IgM) test detects the presence of antibodies to COVID-19 which is a marker of past infection. Individuals who have been infected with COVID-19 more than 10 to 14 days ago will have a positive serology test.

All COVID-19 tests purchased via the Raffles Connect app can be cancelled in-app. Please go to "View My Tests" to do so.

Cancellation must be made at least 48 hours before your test appointment or you will be charged the full amount.

For eligible cancellations, a cancellation fee of SGD 10 applies and it will be deducted from your refund.

It can take up to 14 business days for the amount to be returned to the credit/debit card used to purchase the test.

Details of how to reschedule your appointment is available via the confirmation email that is sent to your registered email address.

Travellers must complete the pre-requisite COVID-19 tests within a specific testing window before the departure flight.

Kindly note: For leisure or business travellers, please note that travellers are responsible for checking your appointment and testing window is in line with your destination country’s guidelines and requirements.

RMG is not liable for any additional costs incurred should there be any rejection of test results that fall outside the testing window by airlines, embassies and relevant authorities

For the travellers using the SG-HK Air Travel Bubble

Travellers must test negative on COVID-19 PCR tests within 72 hours before their scheduled departure time. For more information, travellers can refer to the official Immigrations and Checkpoint Authority (ICA) website on the Air Travel Bubble (ATB).

All test memos provided are in accordance to existing guidelines from the Ministry of Health. Individuals may request for a sample of the test memo and check with the respective destination country’s embassy.

Individuals should check with their respective company HR representative on any corporate payments for COVID-19 tests.