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Raffles Medical Group & Mayo Clinic
Working together for you

We believe that working together is the key to better healthcare. At Raffles Medical Group, joining the Mayo Clinic Care Network means peace of mind for you and your family. And this is possible when our doctors access the finest medical expertise from the United States to treat complicated medical conditions without the need for you to travel great distances.  

Working together with Mayo Clinic means: 

team-focused
​Two teams focused on
PATIENT-CENTERED HEALTHCARE
best-practice
BEST-PRACTICE MEDICINE strengthened by the latest knowledge from Mayo Clinic
world-renowned-expertise
Access to Mayo Clinic’s
WORLD RENOWNED EXPERTISE
for additional peace of mind


Q
What is the Mayo Clinic Care Network?
A
The Mayo Clinic Care Network is a unique collaboration that connects our doctors with Mayo Clinic specialists and Mayo Clinic resources. Under the collaboration , our doctors will use electronic communication tools to access the latest Mayo Clinic knowledge and expertise for our patients’ benefit.

Q
Why are we collaborating with Mayo Clinic? 
A
The collaboration allows us access to the latest Mayo Clinic knowledge and promotes physician collaboration that complements local expertise. Through shared resources, you can benefit by getting answers to complex medical questions while staying close to home.

Q
Which companies have direct billing arrangement with Raffles Hospital?
A
Some of the companies are listed below under Our Valued Partners.

Q
Why did Mayo Clinic choose us to participate in the Mayo Clinic Care Network?
A
We were selected to join the Mayo Clinic Care Network because we share a common philosophy, commitment and mission to improve the delivery of health care through high-quality, data-driven, evidence-based medical care and treatment. In addition, we have also passed Mayo Clinic’s rigorous review process based on quality, service and operational criteria.
 
Q
What does this formal collaboration mean for me?
A
Our doctors will have access to the latest Mayo Clinic expertise to use when treating you and your loved ones. These resources include:
  • eConsults – allows our doctors to connect electronically with Mayo specialists and subspecialists when they want additional input on your care.
  • AskMayoExpert - provides us with point-of-care Mayo-vetted information on disease management, care guidelines, treatment recommendations and reference materials for a variety of medical conditions.
  • eTumor Board Conferences - allow our doctors to present and discuss management of complex cancer cases with a multi-disciplinary panel of Mayo Clinic specialists and other network members.
  • Healthcare Consulting – allows Mayo Clinic to share their expertise through quality management improvement projects within the organisation.
Q
Will I see a Mayo Clinic doctor?
A
We do not schedule patient appointments with Mayo Clinic through the Mayo Clinic Care Network. The network’s connection is between our doctors and Mayo Clinic. You can benefit from us working together to ensure you can receive the best care close to home.
Q
Does this mean I'll never need to go to Mayo Clinic?
A
By sharing medical expertise through the Mayo Clinic Care Network, we want to provide care close to home in Singapore.

Q
Are my medical records safe during these consultations?
A
Yes. Patient privacy is a priority, and we have safeguards in place to protect your health information. Anything shared with Mayo Clinic related to patient care, only with your consent, is sent through a secure electronic connection and remains confidential.

Q
Do I have direct access to a Mayo Clinic specialist via eConsult?
A
Our doctors will use this unique access to tap on Mayo Clinic’s knowledge and expertise to manage your care. eConsults are requested by physicians when they believe it will be helpful to their patients, such consultations with Mayo Clinic will be shared with you through your doctor. If you have questions about your care, speak to your health care provider.

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Mayo Clinic is a nonprofit worldwide leader in health care. Physicians from every medical specialty work together to advance medical knowledge through research and education, and apply that knowledge to medical care. The Mayo Clinic Care Network represents non-ownership relationships with organisations that share the same desire to serve patients and improve the delivery of health care.

For more information, visit www.mayoclinic.org/about/ and www.mayoclinic.org/news.