FAQs for International Patients

Appointments

Appointments can be made through our 24- hour dedicated appointment hotline at +65 6311 1222. Alternatively, you may email to enquiries@raffleshospital.com and we would respond to your query within the next working day.

We try to accede to your preferred date of appointment as much as possible. Otherwise, the next available appointment will be offered.

Please provide us with your medical reports and detailed current conditions at enquiries@raffleshospital.com. We would forward the medical reports to the right specialists and coordinate your visits if you are required to consult various specialists.

No, doctor’s referral letters are not required for an appointment with our doctors.

Please bring along relevant information on your medical condition, including reports, scans, list of current and past medication and memo from referring doctor (if any).

It is strongly advisable to have a prior arranged appointment to avoid unnecessary waiting time.

Depending on the urgency and complexity of the surgery, a surgery schedule could be arranged within 3 days of consultation or earlier.

Travel Planning

You may refer below for the list of countries that require visas to enter Singapore.

Armenia
Azerbaijan
Belarus
Georgia
India
Kazakhstan
Kyrgyzstan
Moldova
Myanmar
Nigeria
Russia
People's Republic of China
Tajikistan
Turkmenistan
Ukraine
Uzbekistan
Afghanistan
Algeria
Bangladesh
Egypt
Iran
Iraq
Jordan
Lebanon
Libya
Morocco
Pakistan
Saudi Arabia
Somalia
Sudan
Syria
Tunisia
Yemen

Raffles Hospital is authorised by Immigration and Checkpoints Authority to apply entry visa on behalf of our patients. For more information, please contact our International Patients Centre at enquiries@raffleshospital.com

Yes, Raffles International Patients Centre will assist you with your request.

Yes. The fee chargeable will be ascertained by ICA upon submission of each application.

You are required to apply for delivery permit regardless of expected date of delivery. This permit is subject to ICA’s approval. Raffles International Patients Centre will assist you with the application of permit.

Please contact Raffles International Patients Centre hotline at +65 6311 1666

Raffles International Patients Centre is able to recommend hotel accommodation and assist in booking of hotels and service apartments. You are required to provide credit card details to secure booking.

Raffles Hospital is easily accessible by public transport (eg. Mass Rapid Transit system) and taxis, which are readily available at the airport.

Upon request, arrangements for airport transfer could be made by taxi or ambulance, if required.

Charges, Payments, Goods and Services Tax

No, Raffles Hospital does not practise differential charging for local and international patients.

We accept cash, and most of the major credit cards, NETS and letters of guarantee from contracted insurance partners.

Upon consultation with the doctor, a detailed financial counselling with be conducted prior to your planned surgery.

Raffles Hospital is able to assist you with GST refund process. You must:

  • Not be a Singapore citizen, Singapore permanent resident, Student Pass holders or Employment Pass holders of Singapore*
    be 16 years of age or above at the time of purchase
  • Make minimum purchase of SGD100 on unconsumed Medication, Medical
  • Supplies and Medical Consumables in Raffles Hospital
  • The unconsumed goods out of Singapore within 2 months from date of purchase

Please check with your insurance company to confirm the coverage and extent of coverage for your surgery. This is because the coverage and extent of coverage differs amongst travel/ medical insurance policies.

Please obtain a letter of guarantee from your insurance company. If your insurance company is one of whom Raffles Hospital has a direct billing arrangement with, please present the letter of guarantee prior to or during your hospital admission procedure. You may wish to refer to the list of insurance companies with direct-billing-services with us. You may still be required to pay a part of the bill which includes but not limited to co-payments, deductibles, and non-payables. If your insurance company is yet to have a direct billing arrangement with Raffles Hospital, the extension of cashless arrangement will be reviewed on a case by case basis upon receipt of the letter of guarantee. You may be required to make payments for the surgery first then claim from your insurance company.

We are able to arrange for the money changer to meet you for currency exchange.

Consultation

A team of staff who are native speakers of Mandarin, Bahasa Indonesian, Malay, Russian, Vietnamese, Mongolian, Myanmar, Khmer, Korean, Bengali, Arabic and Japanese are available to assist international patients when they are in Raffles Hospital.

We could arrange for outstanding results to be sent to you via email or registered mail

You may contact Raffles International Patients Centre at enquiries@raffleshospital.com with your details. If you are not in Singapore to collect the medication, you may authorise another person to do so on your behalf.

Contact Raffles Hospital

Make an enquiry if you require more information.

Our staff will get back to you within 2 working days.