Billing and Payment


You are required to settle your hospital charges in full before leaving the hospital. For your convenience, our Business Centre is located at the same level of your room for you to make payment of your hospital bill. Accepted modes of payment include cash, NETS, and major credit cards.

The opening hours of Business Centre are:

Business Centre at Level 8

Mon - Fri: 8.00am to 5.30pm

Tel: +65 6311 1586

Business Centre at Level 9

Mon - Sun: 8.00am to 8.00pm

Tel: +65 6311 1585
Tel: +65 6311 1521

Business Centre at Level 7 (Day Surgery)

Mon – Fri: 7.00am – 7.00pm
Sat: 7.00am – 3.00pm

Tel:+65 6311 1714
Tel:+65 6311 1715

Direct Billing

At Raffles Hospital, we work with major international insurance and medical assistance organisations to establish direct billing (cashless) agreements for the benefit of our patients.

In a direct billing arrangement, Raffles Hospital settles the bulk of the eligible patients’ bills incurred at our outpatient and inpatient facilities directly with our valued partners.

For more information, click here.

Other Billing Enquiries

Operating Hours

Mon – Fri: 8.30am – 6.00pm

General Billing Enquiries

Tel: +65 6311 1888

Medisave / Refund Enquiries

Tel: +65 6311 1538
Fax: +65 6311 1570


Medical Report and Insurance Claim Form

If you are making claims from your insurance company and/or require a medical report, please inform your specialist or give the insurance claim form to the clinic nurse prior to your admission.

If you are admitted, please inform your specialist or the ward nurse.

Charges will be applicable for the issuance of medical reports.

Contact Raffles Hospital

Make an enquiry if you require more information.

Our staff will get back to you within 2 working days.