Frequently Asked Questions (FAQs)

Appointments

I would like to make an appointment with one of your specialist centres, how can I go about doing it?

Make an appointment or Make an enquiry. More information about our specialist services and clinics can be found on Raffles Specialist Centre.

I would like to make an appointment with a Raffles Medical Clinic, how can I go about doing it?

Please visit Find A Clinic for a list of our clinic locations, operating hours and contact details.

Billing Enquiries (Inpatient)

There is an issue with my bill. Who can I be in contact with?

Our colleagues at the Business Centre will be able to assist you. Please visit my hospital bill for more information.

Will direct billing be available? How do I go about doing it?

Yes, direct billing arrangement is available for members of insurance and assistance companies with whom we have contracts. Find out if you are eligible for cashless admissions at Raffles Hospital.

I need to make an insurance claim. How can I do it?

If you are making claims from your insurance company and/or require a medical report, please inform your specialist or give the insurance claim form to the clinic nurse prior to your admission. If you are admitted, please inform your specialist or the ward nurse. Charges will be applicable for the issuance of medical reports. Please visit my hospital bill for more information.

Careers

I am keen to join the Raffles Medical Group. Where can I send my resume to?

For job openings and CV submissions, please visit Careers At Raffles.

What are the current available positions with Raffles Medical Group?

Please visit Careers At Raffles for the current positions available with Raffles Medical Group.

I am keen for an internship with Raffles Medical Group. How do I go about doing it?

Please visit the internship page for full details.

Clinic Operating Hours

I would like to enquire about services by Raffles Medical Clinics. Who can I get in touch with?

You may get in touch with us at our 24-hour general enquiry hotline at 6311 2222 or drop us an email.

Alternatively, if you wish to get in touch with one of our clinics, please visit Find A Clinic for a list of our clinic locations, operating hours and contact details.

Charges and Services

What is the cost for consultation with a specialist?

Consultation fees are listed within the microsite of each specialist centre. List of specialist centres.

What are the available wards and the charges?

We have wards ranging from 2-bedded rooms, single rooms, to suites. Please view our hospital room rates for more information. Fees for day surgery, newborn nursery, and neonatal intensive care are also listed there.

I would like to deliver my baby at Raffles Hospital. What are the charges like?

Please visit Maternity Packages or Maternity Tour for more information on our delivery services. You can also make an appointment with our gynaecologist.

Corporate Related Enquiry

My company’s insurance taken care by Raffles Health Insurance. I would like to find out more on the type of health check services that are insured.

Please give our Corporate Services colleagues a call at 6812 6688 or drop us an email.

General Feedback

Do you have a contact or email that I could send my feedback to?

Please submit your feedback at Raffles Medical Group Feedback.

Health Screening

What are the health screening packages available?

We have a range of packages to cater to different needs: Raffles Essential and Enhanced Health Screening packages are available at our network clinics located island-wide and Raffles Health Screeners.

Do note that prior appointment is needed.

For enquiries and to make an appointment, please call our 24-Hour hotline at: 6311 2222 for Essential packages & 6311 1222 for Enhanced packages.

Can I have add-on options for my health screening package?

Yes, you may. Please inform our staff when you make your appointment.

What do I need to bring along for my health screening?

You will need to bring along documents such as your NRIC/passport for verification purposes. Please visit pre-screening preparations - what to bring for more information.

What do I need to prepare beforehand?

There are a number of areas which you can help us with before your health screening takes place. Please visit pre-screening preparations for more information.

What can I expect during my health screening?

To help you have a better idea of the process, we have prepared two short videos:
a) Preparing for Your Screening
b) During and After Your Screening

Alternatively, please give us a call at 6311 2222 for queries on Raffles Essential Packages or 6311 1222 for queries on Raffles Enhanced Packages.

International Patients

I would like to visit Raffles Hospital for medical services. How can I go about doing it?

Find out more information and commonly asked questions regarding International Patient Services.

Investor Relations

Where can I find more information regarding Raffles Medical Group’s financial results?

Please visit Investor Relations - FAQ for more information and commonly asked questions regarding our financial matters.

Statutory Health Check-up

I would like to have my pre-employment health check done. Where can I have it conducted and do I need an appointment?

Our network of clinics provides health check-ups for pre-employment, insurance, applications for tertiary education, immigration, certification of fitness for sports activities or to meet statutory requirements.No appointment is required except for insurance check-ups.

For insurance check-up, please check with your nearest Raffles Medical Clinic for an appointment. Click here for a list of our clinic locations, operating hours and contact details.

For group check-up arrangements, please contact our Corporate Services Executive at 6812 6688 or drop us an email.

What do I need to bring along for my health check?

Please bring along your NRIC/Passport or Employment Pass and the official request letter (if any). Visit Statutory Health Check for more information.

What will the cost for my health check be?

As there are various types of health checks, it will be best to call up your preferred Raffles Medical Clinic to check. Visit Find A Clinic for a list of our clinic locations, operating hours and contact details.

What is the average waiting time for my health check report?

It will typically take around one to two weeks.

I have yet to receive a call regarding my health check report. It has been more than two weeks!

Your health check report could be delayed due to a number of reasons. We would recommend you to call up the clinic which you visited to check on the status.

Visit Find a Clinic for a list of our clinic locations, operating hours and contact details.

Vaccinations/Ad-hoc screenings

What is the cost for basic vaccinations?

All our Raffles Medical Clinics provide immunisation programmes to protect you and your loved ones. For the types of immunisation programmes available, please visit Family Medicine.

As the quantity might be limited, please give your preferred Raffles Medical Clinic a call to check on the availability. Visit Find A Clinic for a list of our clinic locations, operating hours and contact details.

I would like to have a mammogram screening conducted. Where can I get it done at and how much does it cost?

Our medical centres at Raffles Holland V, Marina Bay Financial Centre (MBFC) and Shaw Centre will be able conduct the screening. Consultation with a doctor is required before the test can be ordered.

To make an enquiry, select "Family Medicine". You can also give our centres a call:

Marina Bay Financial Centre
12 Marina Boulevard, Tower 3, #17-05, Singapore 018982
Tel: 6636 0390

Shaw Centre
1 Scotts Road, #04-09 to 14, Singapore 228208
Tel: 6838 0080

Raffles Holland V
118 Holland Avenue, #05-02/03/04, Singapore 278997
Tel: 6250 1411

I would like to have a Pap smear test conducted. Where can I get it done at and how much does it cost?

You can visit any Raffles Medical clinics to do your Pap smear. Consultation with a doctor is required before the test can be ordered. Do call the clinic to check should you have a preferred doctor and to make an appointment. For more information, please contact any Raffles Medical Clinic.

You can also have your pap smear screening done at Raffles Women's Centre if you wish to consult a gynae.

Visit Find A Clinic for a list of our clinic locations, operating hours and contact details.